Visiting rules

GENERAL INFORMATION

1. Admission to the exhibition halls requires a valid admission ticket, which must be retained for inspection.

2.  The purchase of a ticket constitutes acceptance of these Rules and Regulations.

3. For the safety of the historical artifacts and visitors: no more than 50 people may be present at any one time in either the exhibition halls of the Herbst Palace or the Old Masters’ Gallery.

4. During the tour, please follow the instructions given by the guides, exhibition staff, and the Museum’s security personnel.

5. Last admission is half an hour before the exhibition closes.

    

VISITOR GUIDELINES

1. Please maintain quiet and order on the Museum grounds.

2. Organized groups may tour the permanent exhibitions only with a guide or audio guide, in groups of up to 25 people. Larger groups will be split up and require reservations for more than one guide. 

3. The individuals authorized to conduct guided tours are employees of the Museum's Education Department or tour guides authorized by the Museum. A list of recommended guides is available at https://palac-herbsta.org.pl/en.

4. Educational activities other than guided tours (workshops, lectures, etc.) are conducted exclusively by employees of the Museum's Education Department.

5. All information regarding tours and other educational activities is provided exclusively by staff members of the Museum's Education Department, who are also responsible for registering all groups.

6. Exhibition attendants do not conduct guided tours, as their sole responsibility is to supervise the exhibition halls.

7. Reservations are required for organized groups. Groups that have not registered may not be admitted.

8. Before entering the exhibitions, visitors are required to leave the following items in the coat check or in a lockable locker:

   - large bags, backpacks, suitcases, and shopping bags larger than A4 size,
   - outerwear,
   - umbrellas, 
   - and other items that pose a risk to the exhibits or hinder other visitors from freely viewing the exhibits.

9. Visitors are required to leave strollers in the areas designated by exhibition staff.

10. Touching exhibits and interior decor is prohibited (unless otherwise specified in the instructions for a particular exhibit).

11. Visitors are liable, including financially, for any damage to exhibits or other Museum property.

12. Parents and guardians of minors are required to supervise their children at all times during their entire visit to the Museum and are fully responsible for their actions, including any damage caused to Museum property.

SAFETY

1. The following are prohibited:
      - bringing firearms, flammable materials, and sharp or dangerous objects onto the premises,
      - entering areas not designated for visitors (e.g., offices, technical facilities, storage rooms, staff stairwells),
      -operating video and presentation equipment without authorization, 
      -eating, drinking, or smoking (including e-cigarettes) in the exhibition halls.

2. Persons who are intoxicated or behaving in a manner that endangers the safety of the museum’s collections are prohibited from entering the Museum.

3. The palace garden is part of the Herbst Palace Museum. The following are prohibited on its grounds:
   -picking or destroying vegetation, or collecting plant material (plants, seedlings, seeds);
   - entering the fountain;
   - leaving or discarding trash and other waste (including animal waste) outside of designated areas;
   - riding a bike, scooter, skateboard, and roller skates.

OPENING DAYS AND HOURS

1. The Herbst Palace Museum branch is open on Tuesdays from 9:00 a.m. to 4:00 p.m., Wednesday through Sunday from 11:00 a.m. to 5:00 p.m., and on Thursdays from 12:00 p.m. to 7:00 p.m. The museum is closed on Mondays. A list of days when the museum is closed can be found on the website under the “For Visitors” tab.

2. Admission to the museum is free on Fridays (applies only to permanent exhibitions).

PHOTOGRAPHY AND FILMING

1. The use of cameras and video cameras is permitted on the Museum grounds, subject to the following restrictions:
      - provided it does not disturb other visitors,
      - without the use of flash or other forms of lighting, tripods, or so-called “selfie sticks.”

2. The Museum's Garden offers a service for taking special-occasion photos—the cost is 300 PLN plus a 5 PLN admission fee per person. Payment can be made at the museum ticket office during opening hours. Other types of photography (e.g., commercial) may be conducted only with the permission of the Museum Administration.

3. Photographs and video footage taken may be used only for personal use. The museum is not liable for any infringement of visitors’ personal rights by third parties or for any other harm caused to them as a result of taking photographs or filming. 

ANIMALS IN THE MUSEUM

1.  It is prohibited to bring animals into the exhibition halls, with the exception of service dogs assisting people with disabilities. 

2. Service dogs do not need to wear a muzzle or be kept on a leash; however, the owner bears full responsibility for the dog’s behavior and any damage it may cause. 

3. Dogs (or other pets) are allowed on the Museum grounds (excluding the exhibition halls) provided the following rules are observed:
   - The animal must be under the supervision of an adult,  
   - The animal must be kept on a leash,
   - The animal’s guardian bears full responsibility for the animal’s behavior and any damage it may cause,
   - Animals are not permitted in group activities.

4. The museum may restrict admission with pets without providing a reason. 

5. Pets that exhibit aggressive behavior are not permitted.

6. Owners are required to clean up after their pets.

FINAL PROVISIONS

1. The museum is under video surveillance; surveillance footage may be used in the event of a security breach.

2.  Visitors who violate the provisions of these Rules and Regulations may be asked to leave the premises without a refund of their admission fee.